DCS HK is an independent claims handling operation specialising in all classes of commercial lines claims, with particular emphasis on the following:

• Professional Indemnity
• Financial Institutions
• Directors and Officers
• General Liability
• Property

DCS HK opened offices in Hong Kong in 2008 as part of the global DCS group of companies. The group has been providing worldwide claims services to the insurance market since 1998 and the DCS Hong Kong office provides a sharper focus on claims services for Asia.

We also provide tailored services to the London market and Australian domiciled insurers, insureds, captives and brokers through a range of facilities including:

• Portfolio Management
• Individual Claims Administration
• Insured / Captive Claims Management
• Claims, Underwriting and Service Provider Audits
• Pre-renewal Assessments
• Run-off Administration
• Litigation Management

Primarily we combine the accessibility, service and reporting convenience of an in-house claims department with our specific technical expertise and flexible cost structure.

To discuss any aspect please contact:

Jon Sitwell

We appreciate that clients entering into a delegated arrangement have less involvement in direct claims handling and will therefore expect detailed statistical information about the progress of their account.

In recognition of this we have developed a versatile, bespoke computer system that records, in detail, all relevant information regarding the current status and history of a given claim.

This data is provided to clients in a comprehensive monthly bordereau which is emailed in Microsoft Excel format and according to the specific requirements of each client.

Information on the performance of any individual claim or on the portfolio as a whole can be accessed at any time via our secure Client Extranet. This provides clients with the ability to access real time data for statistical and renewal purposes.

The system can also be automated to email reports to specified people according to particular triggers according to any reference kept in the system - for instance on the basis of new notifications, reserves, maximum potential loss or particular loss codes.

Our system also facilitates restricted access to reports and data for nominated third parties. For instance, brokers can be provided with limited access to claims data in order to keep appraised of the up to date position. This facility is also ideal for scheme business as nominated third parties such as the scheme administrator can view reports and data.

Overall the system is designed to provide clients with immediate access to a level of data that has traditionally only been possible with an in-house claims department.

that has traditionally only been possible with an in-house claims department. For a demonstration or access please do not hesitate to contact:

Jon Sitwell